FAQs
Training
HOUSEHOLDS: Where do I find training on signing up for Meals-to-You?
If your school district is NOT Terrell County, McCamey, Christine Duncan Heritage Academy, New Mexico School for the Arts, Bering Strait , Dillingham City, Kodiak Island Borough, Kuspuk, Lower Kuskokwim, Nenana City Schools, Nome, Northwest Arctic Borough, Valdez City Schools, Yakutat Schools, Yukon Flats, Yupiit, or Yukon Koyukuk , there is a written Household Training Guide (English HERE or Spanish HERE) available for you! A training video will be available soon.
If your district IS Terrell County, McCamey, Christine Duncan Heritage Academy, New Mexico School for the Arts, Bering Strait, Dillingham City, Kodiak Island Borough, Kuspuk, Lower Kuskokwim, Nenana City Schools, Nome, Northwest Arctic Borough, Valdez City Schools, Yakutat Schools, Yukon Flats, Yupiit, or Yukon Koyukuk,, then contact your school district so they can sign you up. For more support, you can contact us at info@mealstoyou.org.,
SCHOOL DISTRICTS: Where do I find training on advertising Meals-to-You, helping households sign up, and reviewing eligibility of children in my district?
We have a written School District Training Guide (HERE) for you! A training video is coming soon. You can also find these materials in the School District Portal when you log in.
Remember, if you are representing Terrell County ISD, McCamey ISD, Christine Duncan Heritage Academy, New Mexico School for the Arts, Bering Strait SD, Dillingham City SD, Kodiak Island Borough SD, Kuspuk SD, Lower Kuskokwim SD, Nenana City Schools, Nome SD, Northwest Arctic Borough SD, Valdez City Schools, Yakutat Schools, Yukon Flats SD, Yupiit SD, or Yukon Koyukuk SD then you will be signing up all households who want to participate; households in your district will not sign up for their own household. For more support, you can read our training materials for households or contact us at info@mealstoyou.org for support.
Eligibility
How do I know if my household is eligible?
The Meals-to-You Program for 2023 has ended. When operating, all children under age 18 who are enrolled in school and living in your household are eligible to get meal boxes if at least one of the children is enrolled in a participating school district and qualifies for free and reduced price meals. Go to the Participating Districts page to see if your child’s school district participated in Summer 2023. Note that meal boxes will include food items typically appropriate for children 2 and older.
Is my school district participating in Meals-to-You?
The Meals-to-You program for 2023 has ended. However, to see if your district has previously participated, please go to the Participating Districts.
Can I still get a meal box if my household receives SNAP benefits?
Yes! The Meals-to-You Program for 2023 has ended. When operating, you can still sign up to get meal boxes during the summer program if you are receiving SNAP or any other form of assistance. Plus, signing up for Meals-to-You will not affect your eligibility for other assistance programs.
Signing Up
What information do I need to share in the sign-up form?
You will need to be ready to enter the following information: (1) a street address or P.O. Box where you have received a package in the past 12 months so that we know where we can ship your approved meal boxes, (2) the school district of each child under 18 in your household so that we can learn whether your household is eligible for Meals-to-You, and (3) dietary accommodations for each child under 18 in your household so that we can tell our food distributors about any dietary accommodations for each meal box.
How do I sign up?
If your school district is NOT Terrell County, McCamey, Christine Duncan Heritage Academy, New Mexico School for the Arts, Bering Strait, Dillingham City, Kodiak Island Borough, Kuspuk, Lower Kuskokwim, Nenana City Schools, Nome, Northwest Arctic Borough, Valdez City Schools, Yakutat Schools, Yukon Flats, Yupiit, or Yukon Koyukuk then go to the Home page to see the three steps to sign up your household. If you have any questions while signing up your household, then you can read the Household Training Guide (English HERE or Spanish HERE) for helpful directions or contact us at info@mealstoyou.org for support. If you cannot sign up your household, then you can ask your school district to sign up your household for you.
If your school district IS Terrell County, McCamey, Christine Duncan Heritage Academy, New Mexico School for the Arts, Bering Strait, Dillingham City, Kodiak Island Borough, Kuspuk, Lower Kuskokwim, Nenana City Schools, Nome, Northwest Arctic Borough, Valdez City Schools, Yakutat Schools, Yukon Flats, Yupiit, or Yukon Koyukuk then contact your school district so they can sign you up.
How do I sign up in Spanish?
Click the link to sign up in Spanish on the Home page. If you already clicked the link to sign up in English, then set your preferred language to Spanish by clicking on the Preferred Language dropdown at the top of the screen and selecting Spanish.
What do I do if the link to sign up is not working for me?
We’re sorry you’re having trouble with the link. Try checking your internet connection and using Chrome, Firefox, or Safari to go to the link. If you have a good connection on Chrome, Firefox, or Safari and the link still isn’t working, then contact us at info@mealstoyou.org for support.
What do I do if I see an error message like "A household with that email already exists" when I need to enter my email address in the sign-up form?
If you see this message, then make sure that you or someone else who uses your email has not already signed up your household for Meals-to-You. If you or someone else has signed up your household, then you can use your username to log in to your account in the Household Portal (English HERE and Spanish HERE) and wait to hear if your household has been approved to receive meal boxes. If you or someone else has not signed up your household, then contact us at info@mealstoyou.org for support.
What do I do if I see an error message like "Address Not Found" when I need to enter my address in the sign-up form?
Please enter a street address or P.O. Box where you have received a package in the past 12 months. We will contact you to make sure we can ship to your address if we have any concerns!
What do I do if I don't see my child's school district when I need to enter it in the sign-up form?
Start by checking the Participating Districts page to make sure your child’s school district is participating in Meals-to-You. If you see the school district on that page and you do not see the school district on the sign-up form, then that means your school district is no longer allowing new households to sign themselves up for Meals-to-You.
What do I do if I see an error message like "An unhandled fault has occurred in this flow" or an error message telling me to contact my system administrator?
Contact us at info@mealstoyou.org and send us the steps you took before you saw this error message. Send us a screenshot of the error if you can. The more details you send to us in your first message, the faster we may be able to understand and resolve the error.
Shipping
Who will ship the meal boxes?
The Meals-to-You Program for 2023 has ended. When operating, the U.S. Postal Service or UPS will ship the meal boxes. Most often, UPS ships meal boxes to street addresses and the U.S. Postal Service ships meal boxes to P.O. Boxes.
When will Meals-to-You ship the first meal box?
The Meals-to-You Program for 2023 has ended. When operating, shipping dates vary by school district.
How many weeks will Meals-to-You ship meal boxes?
The Meals-to-You Program for 2023 has ended. When operating, Meals-to-You aims to ship weekly meal boxes to households during the summer. The exact number of weeks you will get a meal box depends on when your school district’s summer starts and ends.
What if I'm not home when my meal box gets delivered? Is it okay if the meal box sits outside?
The Meals-to-You Program for 2023 has ended. When operating, all foods in the meal box are shelf stable, which means you don’t have to worry about the foods expiring or needing to be refrigerated right away. Also, the meal box will be packaged securely so that there should not be problems with ants or tiny pests getting into the meal box. If you know you won’t be home for a long time, we encourage you to coordinate with a family member or neighbor to pick up the meal box for you to help make sure the meal box makes it to your household!